Terms and Conditions

Overview

These Terms and Conditions ("Terms") apply to your access to and use of the BurgundyBlend mobile application, website at burgundyblend.com, services, features, and related platform (collectively, the "Platform"). The Platform is operated by BurgundyBlend Inc. ("BurgundyBlend," "we," "us," or "our").

By creating an account, listing a business, booking a service, or otherwise using BurgundyBlend, you agree to these Terms. If you do not agree, you must not use the Platform.

Effective date: June 30, 2026 · Last updated: July 26, 2026
Contact: support@burgundyblend.com

1. Platform Overview

1.1 BurgundyBlend is a two-sided marketplace that connects customers with independent beauty, personal care, style, wellness, home décor, tailoring, photography, and related service providers in the regions where the Platform is made available. Customers may discover, request, and book services. Businesses may create profiles, list services, manage staff, receive bookings, and sell services through the Platform.

1.2 BurgundyBlend is currently intended for use in Canada and the United States where the Platform is available. Features, payment options, pricing, taxes, and business eligibility may vary by region.

1.3 Businesses listed on BurgundyBlend are independent service providers. BurgundyBlend does not provide beauty, personal care, or any other listed services directly and does not employ, supervise, or control businesses or their staff.

2. Eligibility and Age Requirements

2.1 Customers must be at least 18 years old, or the age of majority in their jurisdiction, to create an account and book services.

2.2 Business owners, representatives, and administrators must be at least 18 years old, or the age of majority in their jurisdiction, to register, manage, or operate a business profile on BurgundyBlend.

2.3 BurgundyBlend accounts are for adults. If a service is intended for a minor, it must be booked and supervised by a parent or legal guardian using that adult's own account and payment method, and that adult is responsible for the appointment. By booking for a minor, you confirm that you are their parent or legal guardian.

2.4 By creating an account, you confirm that you meet the applicable age requirement and that all information you provide is accurate, complete, and current.

2.5 BurgundyBlend may collect date of birth or age-verification information to confirm eligibility, protect minors, prevent misuse, and comply with safety, legal, and platform requirements.

3. User Accounts

3.1 You agree to provide accurate account information and to keep it updated.

3.2 You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

3.3 You must notify us promptly if you believe your account has been accessed or used without authorization.

3.4 You may not create false, misleading, duplicate, or fraudulent accounts.

4. Business Registration and Verification

4.1 All businesses must be reviewed and approved by BurgundyBlend before their profile becomes visible to customers.

4.2 BurgundyBlend may approve, reject, suspend, remove, or restrict any business profile at its sole discretion.

4.3 Businesses must provide accurate, truthful, and current information during registration, verification, and ongoing use of the Platform.

4.4 Misrepresentation, false claims, misleading credentials, fake photos, fake locations, or inaccurate service descriptions may result in immediate suspension or removal.

4.5 Businesses are responsible for obtaining and maintaining any licences, permits, registrations, insurance, certifications, and legal authorizations required for the services they provide.

4.6 Businesses may be required to complete payout setup, identity checks, or other verification steps before their services are visible to customers or available for booking.

5. Business Listings and Services

5.1 Businesses may list legitimate beauty, grooming, personal care, and related personal services approved by BurgundyBlend, including hair, nails, makeup, skincare, lashes, esthetics, barbering, styling, décor, tailoring and garment alterations, and related services.

5.2 Businesses are responsible for ensuring that service descriptions, prices, availability, photos, and other listing information are accurate and not misleading.

5.3 BurgundyBlend does not guarantee that any business will receive bookings, views, customers, revenue, or any specific marketplace placement.

5.4 Businesses on paid subscription tiers (Grow or Pro) may appear in a designated "Featured" section of the marketplace. Featured placement is not an endorsement by BurgundyBlend and is based on subscription tier. Position within the featured section is determined by rating and other quality signals and is not guaranteed. Search results and marketplace placement may also be affected by profile completeness, location, availability, service category, and other factors.

5.5 Some services may have additional age restrictions imposed by the business, applicable regulations, or professional standards. Customers are responsible for confirming eligibility for specific services directly with the business.

6. Bookings and Deposit Policy

6.1 A customer may book a service through BurgundyBlend based on the business's listed availability and service information.

6.2 When a customer books a service, a deposit set by the business (currently 20% or 50%) of the listed service price, plus the applicable booking fee, is charged at the time of booking through Stripe. The deposit percentage that applies to a booking is shown to the customer before the booking is confirmed.

6.3 The remaining service balance and any applicable taxes are paid directly by the customer to the business at the appointment, by the payment method agreed between the customer and the business.

6.4 BurgundyBlend does not collect, calculate, remit, refund, or resolve disputes related to the remaining appointment balance or taxes charged directly by the business.

6.5 If a customer cancels more than 24 hours before the appointment, the deposit will be refunded in full.

6.6 If a customer cancels within 24 hours of the appointment, the deposit is non-refundable.

6.7 If the business cancels the appointment, the customer's deposit will be refunded in full.

6.8 If a customer does not attend and did not cancel more than 24 hours in advance, the deposit is non-refundable.

6.9 Deposits are refundable only under the cancellation terms in this section. Deposits are not refundable due to dissatisfaction with the quality, results, or outcome of a service. Service quality concerns are addressed under the "Service Quality and Complaints" section below.

6.10 A customer may reschedule a booking through the Platform up to 24 hours before the scheduled appointment time. Within 24 hours of the appointment, rescheduling is not available through the Platform, and the customer should contact the business directly to request any change. Rescheduling moves the existing deposit to the new appointment; it is not a cancellation and does not by itself trigger a refund.

7. Platform Fees

7.1 BurgundyBlend charges businesses a platform fee on each completed booking transaction. The fee is deducted from the deposit payment processed through Stripe.

7.2 The exact platform fee amount is disclosed to businesses during payout setup and onboarding.

7.3 BurgundyBlend may update platform fees with notice to affected businesses. Continued use of the Platform after the effective date of a fee change means the business accepts the updated fee.

7.4 Customers do not pay the platform fee directly. The fee is charged to the business from the deposit payment.

8. Business Subscription Tiers

8.1 Businesses may subscribe to one of three tiers: Free, Grow, or Pro.

8.2 Each tier may unlock different features including the number of services listed, number of staff members, photo uploads, marketplace placement, and other features.

8.3 Paid subscriptions (Grow and Pro) are billed monthly through Apple's App Store using Apple In-App Purchases. Subscription billing, renewal, cancellation, and refund requests are handled by Apple and governed by Apple's applicable terms and policies.

8.4 BurgundyBlend does not directly process Apple subscription payments and generally cannot issue refunds for Apple-billed subscriptions. Users must manage cancellations and refund requests through their Apple ID or Apple's official refund process.

8.5 Businesses may cancel paid subscriptions at any time through their Apple ID settings. Cancellation takes effect at the end of the current billing period.

8.6 BurgundyBlend may change subscription pricing with at least 30 days' notice where required or appropriate.

8.7 Downgrading to a lower tier may restrict access to features used under the higher tier.

8.8 Paid subscription tiers may improve access to features and marketplace visibility, but they do not guarantee bookings, revenue, specific search ranking, customer engagement, or business success.

9. Payments, Stripe, and Payouts

9.1 Payment processing for booking deposits is handled by Stripe. By using the Platform, customers and businesses agree to comply with Stripe's applicable terms, policies, and requirements.

9.2 BurgundyBlend does not store full credit card or debit card numbers or CVV codes. Payment card information is handled by Stripe. BurgundyBlend may store limited payment metadata, such as Stripe customer identifiers, Stripe payment method identifiers, card brand, last four digits, and expiry month/year, to support saved cards, bookings, refunds, disputes, and payment management.

9.3 Business payouts are managed through Stripe Connect. Businesses must complete Stripe's onboarding process to receive payouts and may be required to maintain a ready payout status before their services are publicly bookable.

9.4 Payouts may be delayed, paused, or restricted by Stripe, financial institutions, legal requirements, or fraud prevention reviews. BurgundyBlend is not responsible for Stripe's independent decisions, holds, or payout timing.

9.5 Businesses are responsible for determining, collecting, reporting, and remitting any applicable taxes related to their services and earnings, including any taxes due on the remaining balance paid at the appointment.

10. Prohibited Services and Conduct

10.1 BurgundyBlend strictly prohibits use of the Platform for any illicit, illegal, unsafe, deceptive, exploitative, or restricted activity.

10.2 Businesses must not offer services, products, or activities prohibited or restricted by Stripe's Terms of Service or Stripe's Prohibited and Restricted Businesses list.

10.3 The Platform may not be used for adult content, escort services, sexual services, illegal substances, fraudulent activity, money laundering, harassment, exploitation, or any other prohibited or unlawful activity.

10.4 Users must not harass, threaten, abuse, discriminate against, stalk, exploit, defraud, impersonate, spam, or misuse the Platform or other users.

10.5 Violations may result in immediate suspension, removal, account termination, and reporting to payment processors, law enforcement, or other relevant authorities.

11. Customer and Business Responsibilities

Customers are responsible for reviewing service details before booking, attending appointments, and resolving service quality concerns directly with the business.

Businesses are solely responsible for providing the services they list, ensuring services are safe, lawful, and professional, complying with applicable health and safety requirements, and the conduct of their staff.

12. Limitation of Liability

To the fullest extent permitted by law, BurgundyBlend is not responsible or liable for the acts, omissions, services, quality, safety, or disputes involving customers, businesses, staff, or third parties.

BurgundyBlend's total liability for any claim arising from or relating to the Platform will not exceed the greater of: (a) the platform fees paid in connection with the transaction giving rise to the claim; or (b) CAD $100.

Nothing in these Terms limits rights that cannot be limited under applicable consumer protection or privacy laws.

13. Account Suspension and Termination

BurgundyBlend may suspend, restrict, or terminate any account if we believe the user has violated these Terms, created risk, provided false information, or acted unlawfully.

Users may delete their accounts at any time through the app. Upon deletion, personal data will be deleted or de-identified where possible, subject to legal, security, tax, payment, refund, chargeback, fraud prevention, dispute resolution, and record-retention obligations.

If a business account is suspended or removed after a booking deposit has been collected, BurgundyBlend will make reasonable efforts to notify affected customers and assist with deposit refund processing where possible.

14. Service Quality and Complaints

14.1 BurgundyBlend is a marketplace that connects customers with independent beauty and personal care professionals. BurgundyBlend does not perform services and is not the provider of any service booked through the Platform.

14.2 Concerns about the quality, results, or outcome of a service are between the customer and the business that performed the service, and should first be raised directly with that business. BurgundyBlend may, at its discretion, help facilitate communication but is not responsible for resolving service quality disputes and does not issue refunds for dissatisfaction with services rendered.

14.3 Customers and businesses may report a problem, bug, booking issue, or safety concern through in-app reporting tools or by contacting support@burgundyblend.com. Reports involving safety, harm, harassment, unsanitary conditions, fraud, payment issues, or other serious misconduct will be reviewed by BurgundyBlend.

14.4 Where appropriate, BurgundyBlend may, at its sole discretion, mediate disputes, issue warnings, restrict features, or suspend or remove businesses that violate these Terms or our standards. A pattern of complaints or low ratings may result in review and removal of a business.

14.5 Nothing in this section obligates BurgundyBlend to refund any amount, except as expressly stated in the Bookings and Deposit Policy.

15. Dispute Resolution and Governing Law

Before starting a legal claim, you agree to contact us at support@burgundyblend.com and attempt to resolve the dispute informally in good faith.

If a dispute cannot be resolved informally, the parties agree to consider mediation before litigation.

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Disputes will be brought in the courts located in Alberta, Canada, subject to applicable consumer protection laws.

16. Changes to These Terms

We may update these Terms from time to time. Where appropriate, we will provide notice of material changes through the app, by email, or by other reasonable means.

Continued use of the Platform after updated Terms become effective means you accept the updated Terms.

17. Acknowledgements

Some category and interface icons used in the Platform are provided by SVG Repo (svgrepo.com) under open licenses, including Creative Commons Zero (CC0) and the MIT License. Icon copyrights remain with their respective authors.

18. User Content and Intellectual Property

18.1 "User Content" means any content you upload, submit, or display on the Platform, including business and profile photos, service images, descriptions, logos, reviews, posts, and other materials.

18.2 You retain ownership of your User Content. By submitting User Content, you grant BurgundyBlend a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, and distribute that content solely for the purpose of operating, promoting, and providing the Platform.

18.3 You represent and warrant that you own, or have all necessary rights, licences, and permissions to use and to authorize us to use, any User Content you submit, and that your User Content does not infringe or violate the intellectual-property rights, privacy rights, publicity rights, or any other rights of any third party.

18.4 You must not upload any photo, image, logo, or other content that you do not own or have permission to use. Uploading copyrighted images, stock photos, or other people's work without a valid licence is prohibited and may result in removal of the content and suspension of your account.

18.5 BurgundyBlend respects intellectual-property rights and will respond to valid notices of alleged infringement. If you believe content on the Platform infringes your rights, contact us at support@burgundyblend.com with a description of the work, the location of the content, and your contact information. We may remove allegedly infringing content and, where appropriate, disable repeat infringers' accounts.

19. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless BurgundyBlend Inc., its directors, officers, employees, and agents from and against any claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your User Content; (b) your use of the Platform; (c) your violation of these Terms; (d) your violation of any applicable law; or (e) your infringement or violation of any intellectual-property or other right of any third party.

This obligation survives the termination of your account and these Terms.

20. Safety and In-Person Services

20.1 Services booked through BurgundyBlend are provided in person by independent businesses and their staff, at locations they choose and control, which may include a business's or a customer's private residence. BurgundyBlend does not own, operate, inspect, supervise, or control any service location and is not present when services are provided.

20.2 Businesses are solely responsible for their own safety, the safety of their premises and staff, their working conditions, and their decision whether and where to provide in-person services. Customers are solely responsible for their own conduct and safety during appointments. Each user is responsible for exercising their own judgment and taking their own precautions when meeting or hosting another person.

20.3 BurgundyBlend does not conduct background checks or criminal-record checks on customers or businesses, and does not guarantee the identity, character, conduct, safety, or suitability of any user. Users interact with one another at their own risk.

20.4 Users must not harass, threaten, abuse, harm, or behave unlawfully toward any other user. If you experience or witness abusive, threatening, unsafe, or unlawful behaviour, you should contact local emergency services or law enforcement where appropriate, and report it to BurgundyBlend at support@burgundyblend.com or through the in-app reporting tools.

20.5 BurgundyBlend may investigate reports and, at its sole discretion, warn, restrict, suspend, or permanently remove any user who is reported for or found to have engaged in abusive, threatening, unsafe, fraudulent, or unlawful conduct. However, BurgundyBlend is not responsible for the acts or omissions of any user and does not assume any duty to protect one user from another.

Contact

For questions about these Terms, contact us at:
BurgundyBlend Inc.
Email: support@burgundyblend.com · @burgundyblend on Instagram