Privacy Policy

BurgundyBlend ("we," "us," or "our") operates the BurgundyBlend mobile application and website at burgundyblend.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information we collect

We may collect information that you provide directly to us, including:

• Account information such as your name, email address, and phone number
• Profile information for customers and businesses, including photos and service listings
• Booking and appointment details
• Payment and deposit information processed through our third-party payment providers
• Communications you send to us or through the app
• Location data when you search for nearby businesses (with your permission)

We also automatically collect certain technical information, such as device type, operating system, app usage, and log data, to maintain and improve our services.

How we use your information

We use the information we collect to:

• Provide, operate, and maintain the BurgundyBlend marketplace
• Facilitate bookings, deposits, and payments between customers and businesses
• Send booking confirmations, reminders, and service-related notifications
• Improve our app, website, and user experience
• Respond to support requests and enforce our Terms of Service
• Comply with legal obligations

Sharing of information

When you book a service, relevant booking details are shared with the business you selected so they can fulfil your appointment. We do not sell your personal information.

We may share information with:

• Payment processors to handle deposits and payouts
• Service providers who assist us in operating the platform (hosting, analytics, customer support)
• Law enforcement or regulators when required by law

Data retention

We retain your information for as long as your account is active or as needed to provide services, resolve disputes, enforce agreements, and comply with legal requirements.

Your choices

You may update or delete certain profile information within the app. You can opt out of non-essential marketing communications. Location access can be controlled through your device settings.

To request access, correction, or deletion of your personal information, contact us at support@burgundyblend.com.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's privacy

BurgundyBlend is not intended for users under the age of 16. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact us

If you have questions about this Privacy Policy, contact us at support@burgundyblend.com or via Instagram @burgundyblend.