Your data

Delete your account

You can delete your BurgundyBlend account at any time, from inside the app or by asking us. This page explains both routes and is honest about the one thing we cannot remove.

Deleting it yourself

This is the fastest route and takes effect immediately.

  1. 1

    Open BurgundyBlend and sign in.

  2. 2

    Go to Profile, then Settings.

  3. 3

    Choose Delete account and confirm.

Open the web app Open on iPhone

If you cannot get into the app

Uninstalled it, changed phone, or cannot sign in? Email us from the address on the account and we will delete it for you.

support@burgundyblend.com

Put “Delete my account” in the subject. We will confirm it is you before deleting anything, and we aim to complete the request within 30 days. If we need to verify your identity we will ask, and we will not ask for a password.

What is removed

  • Your sign-in account, so the email and password no longer work.
  • Your name, email address, phone number and any contact details on your profile.
  • Your saved cards. The payment vault held by Stripe for you is deleted outright.
  • Your favourites, saved clips, search history and notification tokens.
  • If you run a business: your listing is taken down and every personal and contact detail on it is scrubbed.
  • Staff email addresses held for your business, which are deleted outright.

What we keep, and why

Saying “we delete everything” would be simpler and it would not be true. Three things survive, each for a reason we can explain.

Records of bookings that involved money

A booking with a deposit is a financial transaction between you and a business. Both sides need the record for refunds, disputes and tax, and neither side can unilaterally erase the other’s copy. These are kept without your contact details attached.

Reviews you left

A review belongs to the business it was written about as much as to the person who wrote it, and removing them retroactively would misrepresent that business’s history. They stay, detached from your name. Ask us if you want a specific review removed and we will look at it.

A Stripe payout account that has processed money

If your business ever took a payment, Stripe keeps that account for tax and record-keeping and will not allow it to be deleted. A payout account that never processed anything is removed.

For the full picture of what we collect and how long we hold it, see our Privacy Policy.